Loading Events

« All Events

  • This event has passed.

LGBTQ+ Cultural Competency Training – Part 1

May 3, 2023 @ 12:00 pm - 1:00 pm

View Resource

The previously recorded webinar and associated materials are available in the resource library.

Description: Lesbian, gay, bisexual, transgender, and questioning/queer (LGBTQ+) individuals are frequently underserved and experience significant disparities in health outcomes and accessing preventive and ongoing healthcare. Sexual and gender minorities (SGM) often experience discrimination and bias in healthcare settings and may delay or avoid medical and preventive care.

Developing safe, culturally competent healthcare environments and practices for LGBTQ+ patients is critical and closely related to individuals’ willingness to openly share their sexual orientation and/or gender identity and expression (SOGIE). Capturing SOGIE data is critical as it allows providers to have a more comprehensive picture of key factors that influence care.

This session will start with a brief discussion of SOGIE terminology and a compilation of what is known about medical and behavioral health needs and disparities among the LGBTQ+ community. We will highlight the critical need for creating environments that improve patients’ psychological safety and increase their willingness to share SOGIE characteristics. We will share examples of how this data could be utilized to improve care and patient satisfaction, including capturing a patient’s preferred name and pronouns, and ways to engage in respectful conversations that could reveal key aspects of their medical history that could otherwise go unnoticed.

Part 2 of the two-part series will be on June 6, 12:00-1:00 pm ET – Register Here.

This session aligns with the DC Board of Social Work requirements for continuing education.

Speakers: Nora L. Carreras, MPA and Dr. Kevin Waldorf-Cruz, LICSW, LCSW-C




Learning Objectives:

  • Provide a clear understanding of the terminology and differentiators related to SOGIE.
  • Explain how to use cultural information and terminology to establish clinical relationships and create welcoming and inclusive environments for patients and their loved ones.
  • Provide information on the medical/behavioral health needs and health disparities among the LGBTQ+ community, and research showing bias and discrimination in healthcare systems.
  • Share best practices for collecting/using SOGIE and health history data to improve primary, preventive healthcare, and patient experience.
  • Provide concrete, actionable steps to address underlying cultural and implicit biases, and provide inclusive and nondiscriminatory care for patients who identify as LGBTQ.

Content Level: Moderate

Target Audience: Administrators, Clinicians, & Support Staff

Course Interaction & System Requirements: This live webinar is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions.

Course Completion & CE Requirements:

Health Management Associates, #1780, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Health Management Associates maintains responsibility for this course.  ACE provider approval period: 09/22/2021 – 09/22/2025.   Social workers completing this course receive 1.0 continuing education credit.

To earn CE credit, social workers must log in at the scheduled time, attend the entire course and complete an online course evaluation. To verify your attendance, please be sure to log in from an individual account and link your participant ID to your audio.

CME Credits:

The AAFP has reviewed the Integrated Care DC webinar series and deemed it acceptable for AAFP credit. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This session is approved for 1.0 Online Only, Live AAFP Prescribed credits.

Certificates of completion will be emailed within 10-12 business days of course completion.

System Requirements:

  • Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher
  • Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher
  • Broadband Internet connection: Cable, high-speed DSL & any other medium that is internet accessible


May 3, 2023
12:00 pm - 1:00 pm