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Overcoming Patient Reluctance & Provider Discomfort to Engage in Advance Care Planning – Session 2 of 3

September 13, 2022 @ 12:00 pm - 1:00 pm

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The previously recorded webinar and associated materials are available in the resource library.

Series Title: “Control Your Future!”: The Promise and Practice of Advance Care Planning

Series Description: Only about one-third of Americans complete living wills, durable power of attorney for healthcare forms, Psychiatric Advance Directives, or other types of Advance Care Planning to document their wishes for which treatments they are willing to undergo in the event they become incapacitated. Even when they have living wills, those documents may not be implemented in an emergency because they aren’t readily available. In this three-part series, primary care and behavioral health providers will learn behavioral strategies for engaging even reluctant patients in Advance Care Planning and uploading the resulting documents to the health information exchange through CRISP DC’s AD Vault. Case illustrations will be used throughout. Providers will be invited to reflect upon and address their own discomfort with Advance Care Planning.

Description: Among the many barriers to Advance Care Planning, patient reluctance and provider discomfort play large roles. In this highly interactive workshop, we’ll discuss concrete behavioral strategies for overcoming the fears that prevent patients from planning for end-of-life care or times when they are incapacitated. Specific topics include employing the spirit of Motivational Interviewing, normalizing doubts, and helping patients understand the benefits for their family members when they decline to plan. The importance of codifying patient wishes and uploading them to health information exchanges through AD Vault will be stressed. Case illustrations will be used throughout.

Speakers: Jean Glossa, MD, Barry Jacobs, Psy.D., Corey Main, MBA CRISP DC, & Nathaniel Curry, DC Department of Health Care Finance

Dr Jean Glossa HMA DC Profile Photo Barry Jacobs HMA DC Profile PhotoCorey Main Profile PhotoNathaniel Curry DHCF Profile Photo




Learning Objectives:

  • Review challenge of  Advance Care Planning (ACP)
  • Define patient reluctance and provider discomfort about ACP
  • Describe four means of reducing provider discomfort about ACP
  • Outline three ways for providers to encourage patients to become less reluctant about ACP

Content Level: Foundational

Target Audience: Primary Care and BH/SUD providers and their care teams.

Course Interaction & System Requirements: This live webinar is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions.

Course Completion & CE Requirements:

Health Management Associates, #1780, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Health Management Associates maintains responsibility for this course.  ACE provider approval period: 09/22/2021 – 09/22/2025.   Social workers completing this course receive 1.0 continuing education credit.

To earn CE credit, social workers must log in at the scheduled time, attend the entire course and complete an online course evaluation. To verify your attendance, please be sure to log in from an individual account and link your participant ID to your audio.

CME Credits:

Application for CME credit has been filed with the American Academy of Family Physicians. This session is approved by AAFP for up to 1.0 AMA Level 1.0 CME credit.

Certificates of completion will be emailed within 10-12 business days of course completion.

System Requirements:

  • Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher
  • Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher
  • Broadband Internet connection: Cable, high-speed DSL & any other medium that is internet accessible


September 13, 2022
12:00 pm - 1:00 pm
Event Category: